Human Resources
Measuring & Raising Employee Engagement
Measure engagement with a valid instrument, then turn the results into initiatives that visibly move the needle.
Practitioner2 days12 training hours6-20 participants
All training programmes are accredited by the Sharjah Private Education Authority.
Programme objectives
- Distinguish satisfaction, engagement and happiness — and measure each
- Design a valid engagement survey and protect its confidentiality
- Analyse results and identify the real drivers
- Build an action plan that treats causes, not symptoms
Detailed agenda
1
Day 1
Measurement
- Satisfaction, engagement, happiness: differences that matter
- The established engagement drivers
- Survey design and confidentiality
- Raising the response rate
2
Day 2
Analysis and action
- Analysing results by department and segment
- Identifying the highest-impact driver
- Building an action plan with owners and dates
- Communicating results: what to publish and what not to
Competencies developed
- Engagement measurement
- Data analysis
- Initiative planning
- Internal communication
What participants take away
- An engagement survey question bank
- A results report template
- An engagement action plan template
- A company-issued certificate of attendance
Prerequisites
None.
How it is assessed
An engagement action plan for one department, built on simulated survey data.
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