Applied programmes designed on the ADDIE methodology, with no less than 40% exercises and case work.
All training programmes are accredited by the Sharjah Private Education Authority.
The programmes that recur in our clients' annual training plans.
Understand the EFQM structure, criteria and RADAR logic, then apply them to your own organisation in a self-assessment workshop.
The craft of a persuasive submission — backed by verifiable evidence and written in the assessor's language.
From strategy formulation to KPIs that are genuinely measured and managed in a real review meeting.
Map the real customer journey, quantify the pain points, and design a better experience.
The Global Star Rating System criteria and hands-on preparation for the assessment visit.
From a competency framework to an annual training plan built on a real gap, not on wish lists.
Qualify internal auditors who run effective audits and write reports that stand up to challenge.
Map processes as they truly run, then strip out the steps that add no value.
Five days that build a trainer who can design a programme, deliver it and measure its impact — with individual assessment and filmed practice for every participant.
From framing the challenge to adopting the winning solution — running an innovation event that ends in projects, not photographs.
A valid instrument, a representative sample and analysis that survives scrutiny — instead of a survey that goes out and is never read.
Short awareness sessions at no charge — sample the subject before committing to the full programme.
A free introductory session on excellence models and awards, and what a submission actually demands.
3 training hoursFreeA free session on the difference between customer service and customer experience, and how each is measured.
3 training hoursFreeA free session on what ISO certification actually is, what it takes, and when it is worth the investment.
3 training hoursFreeA hands-on free session: spotting waste in one procedure and proposing an improvement you can actually make.
3 training hoursSequenced programmes designed to be taken in order, at a reduced price when booked together.
Three sequential programmes taking a team from understanding the model, to writing the file, to assessing internally — the order we recommend before any submission cycle.
From journey mapping to the Star Rating criteria to voice-of-customer analytics — for service teams targeting a higher rating.
Internal auditing, risk management and business continuity — the base required before any external certification.
From job descriptions to the competency framework to appraisal — building one coherent HR system.
From designing the instrument, to voice-of-customer analytics, to feasibility studies — for measurement teams and data-led decision making.
Process simplification, then Lean Six Sigma, then design thinking — for continuous improvement teams.
Use the filters to find the right programme for your team.
32 programmes
Understand the EFQM structure, criteria and RADAR logic, then apply them to your own organisation in a self-assessment workshop.
The craft of a persuasive submission — backed by verifiable evidence and written in the assessor's language.
Qualify an internal assessment team that scores consistently and writes reports leadership can act on.
Turning excellence from one department's project into a daily practice across the organisation.
From strategy formulation to KPIs that are genuinely measured and managed in a real review meeting.
Managing the human side of change so adoption survives after the project ends.
Practical frameworks for deciding under time pressure and uncertainty, while avoiding the common biases.
Planning, running and tracking a project with practical tools, without the weight of heavy methodologies.
Map the real customer journey, quantify the pain points, and design a better experience.
The Global Star Rating System criteria and hands-on preparation for the assessment visit.
Turning a complaint from a burden into an improvement source, plus the skills to recover an angry customer.
Designing measurement instruments, analysing quantitative and text data, and turning both into improvement decisions.
From a competency framework to an annual training plan built on a real gap, not on wish lists.
Job descriptions precise enough to serve recruitment, appraisal and job evaluation at once.
Designing a fair, defensible appraisal system — and running the performance conversation without friction.
Measure engagement with a valid instrument, then turn the results into initiatives that visibly move the needle.
Qualify internal auditors who run effective audits and write reports that stand up to challenge.
Understand the information security management system and its controls, and build a realistic implementation plan.
Build a living risk register that gets reviewed and used in decisions — not a table filled in once a year.
Business impact analysis and continuity plans that are actually exercised, not merely filed.
Map processes as they truly run, then strip out the steps that add no value.
Build an innovation system that turns ideas into delivered, measurable projects.
The DMAIC method and the core improvement tools, applied to a real problem from your work.
An intensive hands-on workshop: from user understanding to a tested prototype in two days.
Five days that build a trainer who can design a programme, deliver it and measure its impact — with individual assessment and filmed practice for every participant.
From framing the challenge to adopting the winning solution — running an innovation event that ends in projects, not photographs.
The standard's clauses and requirements, and how to build an innovation system an accredited body can certify.
A valid instrument, a representative sample and analysis that survives scrutiny — instead of a survey that goes out and is never read.
A feasibility study that stands up to a board: market, technical and financial, with scenarios and sensitivity analysis.
Drafting an internal or public policy that can actually be applied, and testing its impact before approval rather than after.
Shortening the distance between idea, decision and delivery — without chaos and without loosening governance.
Building a disciplined HR function in a small or mid-sized organisation: policies, records, the annual cycle and compliance.
Prices are per participant in UAE dirhams and exclude VAT.
One price per level, regardless of the number of days.
Awareness sessions, 3 hours
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Priced by group size and how far it is tailored — request a quote.
All training programmes are accredited by the Sharjah Private Education Authority.
We analyse your training needs, propose the right mix of programmes and paths for each job family, and set the schedule and budget.
Every programme runs twice a year: once in the first half, once in the second.
