Innovation & Improvement
Design Thinking for Service Innovation
An intensive hands-on workshop: from user understanding to a tested prototype in two days.
Foundation2 days12 training hours8-24 participants
All training programmes are accredited by the Sharjah Private Education Authority.
Programme objectives
- Build genuine user empathy with field tools
- Reframe the problem from the user's perspective
- Generate ideas in volume, then converge
- Build a rapid prototype, test it and iterate
Detailed agenda
1
Day 1
Empathise and define
- Design thinking principles
- Empathy tools: interviews, observation, empathy maps
- Analysing findings and extracting patterns
- Writing the problem statement from the user's view
2
Day 2
Ideate and prototype
- Ideation techniques
- Converging and selecting
- Building a rapid prototype
- Testing with real users and iterating
Competencies developed
- Empathy
- Problem reframing
- Creative thinking
- Rapid prototyping
What participants take away
- A design thinking toolkit
- Empathy map and problem statement templates
- Facilitation guides for ideation sessions
- A company-issued certificate of attendance
Prerequisites
Best attended as a full team bringing a real problem to work on.
How it is assessed
A prototype tested with at least three users, plus a test findings report.
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