Preparing for the Dubai Government Excellence Program
We prepare Dubai's government entities for the Dubai Government Excellence Program: we establish where you stand against the criteria, build the evidence with you and ready your team for assessment.
About Dubai Government Excellence Program
The Dubai Government Excellence Program is the Government of Dubai's excellence programme, run by the General Secretariat of the Executive Council of Dubai and launched in 1997. It is for Dubai's government entities and their employees.
Official site: dgep.gov.ae
The programme's awards
Institutional Awards
We prepare for thisFor Dubai's government entities, assessed against the Elite model and the Government Excellence Model.
Dubai Excellence Medals
We prepare for thisHonour Dubai government employees, assessed against employee excellence criteria.
Where we work with you
Assessment and the submission
A structured self-assessment, a numbered gap report, a coded evidence matrix, submission writing and a simulated site visit with the criterion owners.
Learn moreCustomer experience
Customer journey mapping, written service standards for every touchpoint, and internal mystery-shopper rounds ahead of the official assessment.
Learn morePreparing excellence teams
Training for your team: excellence model foundations, award submission writing, and internal assessor training on the RADAR logic.
Learn moreHow we prepare you
- 1
Read the Criteria
Decomposing the award guide into measurable, trackable requirements.
- 2
Self-Assessment
A structured internal assessment to establish the real baseline.
- 3
Close the Gaps
Delivering initiatives and building missing evidence within a defined window.
- 4
Submit & Defend
Submitting the file and preparing fully for the site visit and interviews.
Check your award readiness in three minutes
The nine questions we ask every entity before we start. Answer honestly; the result shows immediately and we ask for no details to reveal it.
0 of 9 answered
Frequently asked questions
When should we start preparing?+
Six to nine months before the assessment phase. We can work to tighter timelines, but the return is higher the earlier we start, because genuine evidence is built, not written.
Can we gauge our readiness before contacting you?+
Yes. The readiness check on this page is free and gives you the result at once, with your weakest area, without asking for your details.
Do you guarantee a win?+
No one can guarantee the decision of an independent assessment panel. What we do guarantee: you will know exactly where you stand, and your team will enter the assessment with genuine evidence it can defend.
Let's establish where you stand
Tell us where you stand and what you want to achieve, and we will come back with an initial view of scope, duration and investment within two working days.