Applying the EFQM Model
We apply the EFQM Model with you: a structured self-assessment, an improvement plan built on real gaps, and preparation for EFQM recognition.
About EFQM Model
The EFQM Model is the organisational excellence model published by EFQM (the European Foundation for Quality Management), suitable for any organisation of any size or sector. It rests on three questions: why the organisation exists (Direction), how it delivers on its purpose (Execution) and what it has actually achieved (Results). Most excellence awards in the region are built on it.
Official site: efqm.org
The model and recognition
Self-assessment against the model
We prepare for thisA structured reading of the organisation against the model's criteria using RADAR logic.
Recognised by EFQM
We prepare for thisRecognition granted by EFQM following an external assessment.
EFQM Global Award
EFQM's highest recognition.
How assessment works
The model has seven criteria across three dimensions, assessed using RADAR logic:
Direction
- Purpose, Vision & Strategy
- Organisational Culture & Leadership
Execution
- Engaging Stakeholders
- Creating Sustainable Value
- Driving Performance & Transformation
Results
- Stakeholder Perceptions
- Strategic & Operational Performance
What that means for your file
- A result is read as a trend, not a snapshot: prepare at least three years of data for every key indicator.
- Let your results cover everything that matters to your work, not only the comfortable indicators. A gap in coverage is read before a gap in the numbers.
- An approach that is applied is not enough — it must be applied, measured and improved, with evidence.
- Assessors meet criterion owners face to face. Whoever answers during the visit must have lived the work, not written the file.
Where we work with you
Assessment and the submission
A structured self-assessment, a numbered gap report, a coded evidence matrix, submission writing and a simulated site visit with the criterion owners.
Learn moreCustomer experience
Customer journey mapping, written service standards for every touchpoint, and internal mystery-shopper rounds ahead of the official assessment.
Learn morePreparing excellence teams
Training for your team: excellence model foundations, award submission writing, and internal assessor training on the RADAR logic.
Learn moreHow we prepare you
- 1
Read the Criteria
Decomposing the award guide into measurable, trackable requirements.
- 2
Self-Assessment
A structured internal assessment to establish the real baseline.
- 3
Close the Gaps
Delivering initiatives and building missing evidence within a defined window.
- 4
Submit & Defend
Submitting the file and preparing fully for the site visit and interviews.
Check your award readiness in three minutes
The nine questions we ask every entity before we start. Answer honestly; the result shows immediately and we ask for no details to reveal it.
0 of 9 answered
Frequently asked questions
When should we start preparing?+
Six to nine months before the assessment phase. We can work to tighter timelines, but the return is higher the earlier we start, because genuine evidence is built, not written.
Can we gauge our readiness before contacting you?+
Yes. The readiness check on this page is free and gives you the result at once, with your weakest area, without asking for your details.
Do you guarantee a win?+
No one can guarantee the decision of an independent assessment panel. What we do guarantee: you will know exactly where you stand, and your team will enter the assessment with genuine evidence it can defend.
Let's establish where you stand
Tell us where you stand and what you want to achieve, and we will come back with an initial view of scope, duration and investment within two working days.